We provide standard diffuser and finish samples to ensure your complete satisfaction with final selections. We encourage clients to review physical samples before production. Contact our client liaison team at 540.745.3900 for assistance.

Chain and some cable suspensions can be field-adjusted, but we recommend specifying desired lengths using the OAH field for factory-set precision, minimizing the risk of finish damage. Standard suspension stems are not field-adjustable, as modifications require specialized tools, may damage the finish, and will void our warranty. Custom field-adjustable stem solutions are available upon request—please inquire.

0-10V dimming is the most common protocol for integrated LED systems, offering precise control but requiring two additional wires beyond standard electrical wiring. In cases where existing buildings lack this wiring, Crenshaw can provide 2-wire phase control dimming solutions for select LED systems, ensuring compatibility. Advanced protocols like DALI are also available upon request.

While we meticulously package our luminaires, freight damage can occur. Most carriers require damage to be noted on the bill of lading, signed by the driver, with photo documentation to support claims. Please inspect shipments upon receipt, document any damage, and contact us to assist with the claims process. Freight liability generally rests with the consignee.

For the contiguous 48 U.S. states, shipping costs are calculated at checkout based on the provided address. The shipping method is determined by Crenshaw Lighting, LLC, with clients responsible for bringing shipments into their home or, for multi-unit buildings, to the concierge. White-glove delivery, including unpacking and debris removal, is available for an additional fee—contact us for details.Shipping to Alaska, Hawaii, U.S. territories, or PO/APO/FPO boxes is not available via our website; please contact us to arrange. International shipping requires prior consultation and approval.

Per UL regulations, Crenshaw must ship complete fixtures—either fully assembled or partially assembled with clear instructions. Mounting hardware, canopies, or suspension components cannot ship separately. We can collaborate with clients to prepare installation teams in advance for unique project needs.

Most online products have estimated lead times associated with them on their respective product page. Custom and special orders vary depending on fixture size, quantity, materials, and our production schedule at the time of order. Contact us for specific timelines.

We invite you to witness our craftsmanship firsthand. Our CEO, Patrick Daley, extends a personal invitation to tour our 50,000-square-foot facility in Floyd, Virginia, during your fixture’s fabrication. Experience our artisans’ dedication and advanced technology in action. Contact us to schedule your exclusive tour.

You can contact us through our contact page! We will be happy to assist you.

Crenshaw sources materials locally, regionally, nationally, and internationally to meet design and budgetary needs. When U.S.-sourced materials are unavailable or impractical due to cost, quality, or availability, we select global components of the highest standard. For country-of-origin inquiries, please contact us.

Yes. We generally source raw materials and electrical components and turn those things into lights in our shop in Floyd, VA.

Some Crenshaw designs light the Lignum and the Riparian are patented. For specific questions about intellectual property, contact us.